Four Signs of a Great Physician Answering Service

There are some unmistakable signs that make a great company. Successful companies all share some features irrespective of the domains of activity. This post deals with the features that mark out of a great physician answering service from the rest.

Custom-made packages

Physicians answering service companies offer a wide spectrum of services to doctors and clinics. Some doctors prefer to get the calls diverted to these companies in their off-duty hours. Some others want this service only when they are on vacation. Some others seek the answering services during the peak business

hours when they are too busy to attend calls.

That is why the best medical answering companies offer customized service. They realize that what is good for a seasoned cardiologist may not be good for an up and coming dentist. These companies can tailor their service based on the requirement and budget of the customer.

Uninterrupted power

For an outsider, what a physician answering service does is quite simple: answering calls that are directed to a doctor, recording the callers’ or patients’ details and, if required, diverting the emergency calls to the doctor or another doctor recommended by their client.

None of these processes require electricity. However, the back-end operations behind the call-answering activity are not that simple. For instance, they store all the patient information in their secure database. They send periodic reports to doctors in the form of email, fax and text messages. You need computers, printers, modems, facsimile machines, and internet connection for these activities.

Good companies ensure that these machines work non-stop 24 x 7. They will have generators and battery back-ups which can be put instantly into use when power black-outs happen.

Trained call answering executives

Nothing is more important for an answering company than the employees that work in the firm. If they are great in their work, the firm by default will be great. The employees should have the following characteristics:

• They must be local.
• They must have pleasing telephone etiquette.
• They must be trained in customer service and HIPAA guidelines.
• They must understand the grave urgency of medical emergencies and must be able to act accordingly in a responsible manner.

One-month free trial

This is something that only truly great physician answering service companies such as Cullens Communications offer. They allow you to avail their service for one-month free trial. If you are satisfied with their service, which you will be more often than not, you can continue with them. If you are not, you do not have to pay.

Doctors Answering Service: A Useful Device In Modern Times

With the stupendous increase in the volume of calls, doctors answering services are also seeing an increase in demand, becoming almost a necessity for medical practitioners, physicians, and doctors.  As their aim is to provide the best possible service to their patients, this service helps in reducing their burden.

All they need to do is sit back and relax and their work will be done by the answering service company. This service It can be customized according the services offered by the doctors. Ideally, it helps in scheduling and rescheduling an appointment, taking messages, confirming the visiting time of the doctor, asking for reports, and many other such myriad tasks.

That is not all, apart from setting up appointments; the services also remind the patients of the same. The doctors answering service are mostly effective where there are a large number of departments and numerous physicians working within these departments. It helps in easily transferring calls to the concerned departments.

With a system like this, proper communication between the doctor and patient can be maintained. If the doctor is unavailable at the moment, the service records the patient's message so that the physician can access it anytime they want. As per statistics, patients would rather listen to an interactive voice program on the doctors answering service instead of a dial tone or voice mail recording.

Keeping an answering machine in any clinic or hospital is more affordable than appointing two or three persons at the reception to answer phone calls. The service is quite reasonable and works 24*7. 

Lastly, it does not require any monetary maintenance, does not involve any bonuses or increments, and works in just the same way. So, a doctors answering service helps in reducing doctors’ burden with just a minimum one-time investment.

Medical Phone Services at Cullens Communications

Choosing the right call center is not an impulsive decision; rather, you must select a professional company that is able to render services to all types of companies, including medical phone services. Most medical phone services claim to be prompt because of their advanced technology - this is, no doubt, true, given the recent developments in messaging services which allow easy transfer of accurate messages to health care providers anywhere. However, what really sets apart one medical answering service from other medical phone services is the sensitivity of the staff.

The more trusted medical answering services have a staff that is composed of compassionate and professional individuals. These employees can offer you just the right blend of professionalism and compassion to help you deal with any kind of medical crisis. They are not the quintessential doctor answering services; rather they understand and value of every single call. They can fully comprehend the importance of every such call made to a medical practitioner. Even though they serve different offices, they have the capability to offer customized services depending on their client’s specifications.

Cullens Communications offers both medical and business answering services. Incidentally their business clients are more in number and this is steadily growing. With Cullens Communications professionals by their side, the local New York businesses can now cut down on their costs of serving their customers. This helps to increase their revenues and manage vital communication with their clients.

All the call center employees treat their calls with utmost care because they understand that every business is special. Depending on their customer demands, this call center can customize their business answering services and medical phone services. You can try out Cullens Communications medical phone services for a month, free of charge and opt for their services if you are satisfied after the month-long trial offer.

In a market where every company is trying to outdo the other, customer satisfaction is the key to success. Answering services can help boost sales by offering outstanding customer support at all times - this gives a business the much needed edge that voicemail systems can never provide. Their staffs are professionally trained and can handle your calls anytime of the day and night; they work like virtual receptionists by answering your calls and scheduling appointments.